These regulations stipulate that all law firms, like ourselves, will have all complaints made about them governed by the Legal Ombudsman. Before the Legal Ombudsman was created, complaints were made to the Solicitors Regulation Authority.

What does this mean to our clients?
In the very unlikely event that you are unhappy with our service, you should first make contact with us to let us know your problem, from there your problem will be handled internally by senior members of staff.

However, if you are still not satisfied that your problem has been resolved after contacting us, you now have the option to contact the Legal Ombudsman who will take it further. (PO Box 15870 Birmingham B30 9EB Tel 0300 555 0333 Website www.legalombudsman.org.uk Email enquiries@legalombudsman.org.uk).

Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

TJL Solicitors are committed to providing excellent customer care and we work tirelessy to ensure all of our clients are dealt with fairly and with respect. If at any time you feel our service has fell below our usual high standards then please contact us.